Shipping policy

Last updated: August 26, 2026

Shipping Destinations

Sacraia ships original artworks worldwide with DHL.

The countries currently available for delivery are shown during checkout. If a country cannot be selected during checkout, delivery to that destination is currently unavailable.

Delivery Times

The estimated delivery times are:

Germany: 3–5 business days;
European Union: 3–8 business days;
all other international destinations: 10–30 business days.

Business days are Monday to Friday, excluding public holidays.

Delivery times are estimates. International deliveries may take longer due to customs processing, public holidays, local delivery conditions, or delays outside Sacraia’s control.

Shipping Costs

The applicable shipping costs are displayed during checkout before the order is placed.

The current shipping rates are:

Germany: €8;
European Union: €20;
all other international destinations: €45.

If several artworks are purchased in one order, the shipping rate displayed during checkout applies to the complete order.

Tracking

All artworks are shipped with DHL and include shipment tracking.

The tracking information will be sent to the customer by email after the artwork has been shipped.

Delivery Address

Please ensure that the delivery address provided during checkout is complete and correct.

If you notice an error, contact hello@sacraia.art as soon as possible. The delivery address may no longer be changed after the order has been shipped.

Sacraia is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer. Mandatory statutory rights remain unaffected.

Damage During Shipping

Please inspect the package and artwork promptly after delivery.

If the package or artwork arrives damaged, please contact hello@sacraia.art as soon as possible and send:

your name and order number;
photographs of all sides of the package;
photographs of any visible damage to the packaging;
a photograph of the shipping label;
photographs of the internal packaging;
detailed photographs of any damage to the artwork.

Where possible, please photograph visibly damaged packaging before opening it.

Please keep the artwork and all packaging until the damage has been assessed. The photographs and packaging may be required for a claim with DHL.

Providing this information promptly helps Sacraia document and resolve the damage. Failure to report the damage immediately or provide photographs does not remove any mandatory statutory rights.

Delayed or Lost Shipments

If the DHL tracking information indicates an unusual delay or if the shipment appears to be lost, please contact hello@sacraia.art.

Sacraia will contact DHL to investigate the shipment where necessary.

Customs, Import Duties and Taxes

For deliveries outside the European Union, customs duties, import taxes, processing fees, or other charges may be imposed by the destination country.

These charges are not included in the artwork price or the shipping costs charged by Sacraia.

Sacraia does not pay or reimburse customs duties, import taxes, customs-clearance fees, or other charges imposed by the destination country. Sacraia does not offer customs-clearance services.

The recipient is responsible for paying the applicable charges and completing any customs formalities required by the destination country.